Accessibility
Providing support to all our customers
SBUK is committed to providing services that are accessible to all our customers. So if you have a health condition, impairment or disability, our customer services staff can assist you when it comes to your remittance (online, telephone, and in person). Our customer services staff will also be able to assist you with registering and navigating an online account, getting in touch with us.
Deaf, hearing loss or speech impairment
The modernisation of SBUK has provided our customers the flexibility to send money to Bangladesh online and no interaction is required.
The app is built to be user friendly for all our customers. All customer activities to send money to Bangladesh such as registering, making payments and requesting for a limit increases can all be done via the app.
Any additional questions or requests can be asked by creating a service case. Open your app, click on Menu > Contact Us add in your comments and Submit.
Your cases can then be viewed and tracked in Menu > Service Cases.
Blind or visual impairment
Speak to someone in English or Bengali by calling or visiting us.
Our customers will always have the option to visit the branches in either London or Birmingham where you will be able to communicate with our Bengali and English speaking staff.
Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.
Mobility or dexterity impairment
A user friendly app and easy access to both our branches.
The app is built to be user friendly for all our customers with large buttons and text. All customer activities to send money to Bangladesh such as registering, making payments and requesting for a limit increases can be done via the app.
Any additional questions or requests can be asked by creating a service case. Open your app, click on Menu > Contact Us add in your comments and Submit.
Your cases can then be viewed and tracked in Menu > Service Cases.
Other
We offer a variety of options in order to ensure all our customers are able to carry out their transactions with ease.
Let us know of your vulnerabilities and we will always try our best to guide you and support your needs.
Contact Us
Use any of the below to get in touch and to seek advice.
You can also contact us via our social media platforms listed below. Social media provides the flexibility to send and receive messages in Bengali to which our staff will strive to respond back in Bengali*. If you receive a reply in English, please ask for the response to be in Bengali.
Let us know of your vulnerabilities and we will always ensure to guide you and support your needs as best as we can.
*We aim to respond to our social media messages as soon as we can meaning you may receive a response in English due to the availability of resources at the time of the response. Please do not hesitate to ask for a response in Bengali.