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JOB VACANCY FOR CUSTOMER SERVICES OFFICER



Sonali Bank (UK) Ltd has a vacancy for customer service role at our Birmingham branch. Successful candidate will play a key role in our efficient customer-facing team, ensuring that our customers always have their banking issues resolved professionally and promptly and have an overall positive banking experience.

Passionate about customer service, you will listen to customers’ needs and goals and offer guidance to steer them towards appropriate solutions. You will be attentive, positive and committed to clear communication.

You will draw upon your banking sales and service experience, advising on products to our customers – including bank accounts, & deposit products.

Demonstrated experience providing excellent customer service, professionalism and drive, exceptional communication skills and a proven ability to work as a member of a cohesive team, are essential. Additionally, experience gained in a financial services/banking environment and fluency in another language (preferably in Bengali/Sylheti) are desirable. Salary for the post is negotiable.

If you are interested in working with a dynamic and successful team, please send your current CV and expression of interest to: The Head of HRD on careers@sonali-bank.co.uk or send by post to Head of HRD, Sonali Bank (UK) Ltd, 29-33 Osborn Street, London, E1 6TD, Tel: 0207 877 8200.

The closing date for the application is 28/02/2017.


Alternatively,

You can drop your CV in person accompanied by a presentation letter within the above mentioned time to : The Branch Manager, Sonali Bank (UK) Ltd, Birmingham Branch, 380 Coventry Road, Small Heath, Birmingham B10 0UF. Tel: 0121 772 7240.


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